Returns, Damages, Exchanges
My order arrived damaged. What should I do?
We're so sorry to hear that! Nobody likes to receive broken crystals. If your package was delivered with a damaged piece inside and it looks like the damage occurred in transit, please take pictures of the box, the packaging in the box, and whatever was used to wrap the damaged piece(s). Then please email us the pictures, description of the damage, and your order number so we can resolve the issue.
We will issue a refund for damaged or destroyed items, but we need the photos to submit insurance claims with our carrier. If we have replacements available we may be able to send one in lieu of a refund if you prefer. If we ask that the item is returned to us, we will email you a return label that you can affix to the box so it can be dropped at your local post office or left with your carrier.
I received something I don't love. Can I return it?
We're sad to hear you aren't completely happy with your order. We make every effort to give the best photographs of our minerals and crystals, and represent them accurately to our customers. If your order arrives safely but you are not happy with what you ordered, please contact us. We will accept returns up to 21 days from the day the package was delivered. We issue store credit on items returned to us that are in the same condition they were shipped from us. You will be responsible for shipping charges to return the items to us. Once the item has been received in good condition, we will issue the store credit or refund!
I received something I didn't order. What should I do next?
If your order contains something you did not order and is not on your packing slip/invoice, double check that it has a price sticker on it. Sometimes we send free gifts with shipments, but these should be easy to spot. If you are sure you received something in error, please email us with a description of the piece (and pictures if possible!), and we'll work to resolve the issue.